Main page » Help & FAQ

Please use the appropriate form for your questions, complaints, requests and suggestions, so that we can process them quickly and efficiently
 

• Complaint Delivery

How can I pay ?

Do you have a minimum order value?
No (exception: Great Britain).

May I revoke the purchase of a speaker ?
Yes, the right of revocation also includes speakers. But speakers should be treated carefully to avoid any signs of use.
Speakers can get mounted with clamps for example (article no -> spg-kl), so the frame and the mounting holes do not get damaged or scratched. A speaker should not get soldered, since solder is not completely removable. If a speaker gets mounted without clamps and / or gets soldered this leads usually to damages or signs of use which leads to a decrease in value.

I forgot my password, how can I retrieve it ?
You must follow the "Password forgotten" link.

How fast will my order be processed ?
We normally ship within 24 hours (weekdays) after receipt of your order and/or payment.

I want to place an order but the shop ask me for a VAT-ID but I don't have one. What can I do ?
Nothing. If you do not have a VAT ID you must leave the field blank. That's all.

I have a VAT ID but the shopping software does not accept it. What can I do ?
Please contact us in this case by email or use the contact-form.

Do I have to pay VAT ?
If you are a not a business man living in a member country of the EU you have to pay only the price shown in the online-shop but no more VAT or anything else in your home country.
If you live outside the EU you don't have to pay the German VAT (19% at the moment) but you have to pay VAT and maybe custom inside your home country.

Just placed an order and realized that I forgot something. Is it possible to add something to an order after it has been placed ?
Please be conscientious about putting together your order and consider it complete after you click on the submit button. Due to the large volume of orders we receive, the automatically processing of the orders and our fast processing time, it is not possible to add on to an order.

Do you got all items in stock ?
In general, all the items which are listed in the Online-Shop are in stock, unless otherwise noted. Should it come to an overlap and an item was sold out in the meantime, we will inform you immediately.

I need matched preamp tubes, but I cannot find them ?
No, we do not carry matched preamp tubes, since it is usually not necessary in the typical applications.

V1, Balanced and TT XT-Matching - what is it ?
You should find the answers here.

Which tubes do you recommend for my amp ?
There is no general answer for this question ! We have put together some informations to help you choosing the right tube or tube set for your needs. Please see our online Infos and Docs.

Can you provide a lower value invoice or write "gift" so that I won't have to pay as much in customs fees or value added tax in my country?
Due to regulations we are required to include a fully valued commercial invoice on all packages leaving or stock in Germany

Can you ship COD?
No, we do not ship COD (Cash on Delivery).

I just need some small parts like resistors, can you send them as letter?
No, we cannot ship parts as letter. Because of the regulations we cannot ship without insurance.

Which regulations regarding warranty apply ?
The legal regulations about warranty apply. 

Please note: Warranty does not include common wear of the article and defects through outside influences or handling errors. Inappropriate handling also voids warranty.